Introduction
Adhoc Support, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We collect information you voluntarily provide to us, including:
- Name (first and last)
- Email address
- Phone number
- Company name
- Message content submitted through our contact form
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and fulfill your requests
- To provide requested services and support
- To send service-related communications via email
- To send SMS/text messages if you have opted in to receive them
- To improve our website and services
- To comply with legal obligations
SMS/Text Messaging Policy
If you provide your phone number and consent to receive SMS/text messages from Adhoc Support, LLC, the following terms apply:
- Message Content: Messages may include responses to your inquiries, appointment reminders, service updates, and other information related to your request.
- Message Frequency: Message frequency varies based on your inquiry and ongoing service needs. We will not send marketing messages without separate consent.
- Costs: Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent.
- Help: For assistance, reply HELP to any message or contact us at support@adhocsupportllc.com.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- No Sharing: We do not share your phone number or SMS consent with third parties for their marketing purposes.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors who assist us in operating our website and providing services, subject to confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of others.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt out of certain data processing
- The right to data portability
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Adhoc Support, LLC
Email: support@adhocsupportllc.com